CASHNet FAQs

  • What is CASHNet?

    CASHNet is a Third-party Company that allows students to make secure online payments to their account by electronic check, MasterCard, Discover, Visa, American Express, or Diners Club. A convenience fee of 2.9% will be added to payments made by a credit/debit card. Students can avoid the convenience fee by using an electronic check to have the payment deducted from their checking account.

  • Can I use my debit card in CASHNet?

    Yes, but CASHNet will treat it like a credit card and the 2.9% convenience fee will be added to the amount paid. A popular alternative would be to use an e-Check. You do not need your debit card to use e-Check; you only need your bank routing number and account number. (See “What is an electronic check?” below.)

  • Why is a convenience fee charged for credit card payments?

    California State University, Chico does not keep any part of the 2.9% convenience fee. The fee is paid to CASHNet, which forwards the majority of the fee to the credit card companies and keeps a small amount to cover its costs.

  • Can I still use a credit card at the Cashier window or over the phone?

    No. Credit cards will not be accepted at the window or over the phone. Credit card payments for the Application Fee can only be made online through CASHNet.

  • What is an electronic check (also known as ACH)?

    An electronic check (e-Check or ACH transfer) is similar to writing a paper check. You will need your bank account number and routing transit number (located at the bottom of your check). This option is entirely free to students and authorized users. (A link is provided during Checkout to provide help in determining your routing number and account number.)

  • I don’t like making payments online. Can I still pay at the Admission’s Office?

    Yes. After reviewing your application in the Admission's Office, Students may, if necessary, pay Cash or check payments in person at the Student Financials Office. Credit Card Payments for the Application Fee payment are not accepted in person. Please have your Student ID number handy.

  • What if I have trouble with my CASHNet transaction?

    Please contact the Student Financials Office at extension x5936.

  • How do I know my information in CASHNet is secure?

    CASHNet complies with all applicable federal, state, and banking regulations and is secured through VeriSign. It is compliant with both FERPA and Gramm-Leach-Bliley requirements.